Hi Everyone,
I have a client in San
Jose that is looking for a
fulltime Network and Customer Support Engineer.
Although it is Network and Customer support, the position is rather high
profile and does pay very well.
I’ve included the job description
below. Please let me know if you are
interested and available. I’d like
to talk to you more about this opportunity.
Thanks!
Nikki
Senior
Network and Customer Support Engineer
Duties and Responsibilities:
(List of responsibilities including daily, weekly, quarterly, etc.)
- Provide high-level technical expertise in resolving core design and avoid
further product issues.
- Provides support to customers, resellers, and field personnel in resolving
company product related issues
- Document sequence of events related to resolving customer technical issues
The Customer Support Engineer will provide daily phone consultation with
clients as they call to report problems with their software and/or hardware;
document client calls in the client management database; ensure client
expectations are properly managed, and that issues and needs are resolved to
the client's satisfaction in a timely manner. The successful candidate will
work as a direct resource for external clients, as well as internal clients to
resolve technical problems, provide troubleshooting skills and research for
more difficult problems, escalate client problems that
require a more complicated solution, maintain call ownership, and see the
problem through to resolution. Additionally, they will test new releases for
software products before distribution to clients to ensure the product is
sound, work with third party vendors regarding client data that is transmitted
to them, research and resolve problems that may occur with sending and/or
receiving client data, troubleshoot client-reporting issues, contact vendors to
clear up the issues, and provide follow-up to clients when issues are resolved.
The Successful candidate understands all service offers and the benefits to our
clients, works as a direct resource to answer client inquiries, and must have
the ability to effectively communicate to both clients and internal personnel
while working under pressure and with time constraints. Finally, the successful
candidate will be involved in the creation and completion of department and
individual goals and fulfilling all services the team promises to clients.
Education and Work
Experience:
MOST IMPORTANT –
very strong BGP and MPLS experience
CCIE training or
certification is highly desirable
FNCNE and/or FNCNP is highly preferred. Candidates
hired without this certification will be required to complete the FNCNE
certification program within six (6) months of hire date. Prefer BS or related
discipline. Experience with STP, BGP, OSPF, RIP, L4-7 Switching, MPLS, IPX,
AppleTalk
Federal clearance is a HUGE plus, but not
a requirement.
This is 24/7 operation
and this position will entail shift work after the first 4 months
Nikki Motas
Technical Recruiter
EdisonSearch, A division of Mindsource, Inc
650.314.6411 direct
650.704.1201 mobile